Delivery Times and Charges
JANUARY - GIFTS DISPATCHED ON MONDAYS ONLY
STANDARD SHIPPING DETAILS WILL RESUME FROM FEBRUARY 2nd 2021 BELOW:
AS OUR FOOD IS FRESHLY BAKED, THURSDAY ORDERS WILL BE DISPATCHED WITHIN 5 WORKING DAYS
FRIDAY ORDERS WILL BE DISPATCHED WITHIN 5 WORKING DAYS. IF YOU NEED IT DELIVERED BEFORE THE WEEKEND CONTACT US TO ARRANGE AN URGENT DELIVERY ON +64221034091
IT IS CRITICAL TO PROVIDE GIFT RECIPIENT'S MOBILE NUMBER & ACCESS INSTRUCTIONS (GATE CODES, ETC.) TO ENSURE COURIER CAN GAIN ACCESS TO DELIVER
PLEASE US THE ADDRESS CHECKER here FOR ALL ADDRESSES TO ENSURE YOU SELECT THE CORRECT SHIPPING RATE. WE WILL INVOICE FOR UNPAID SHIPPING IF RURAL OR WAIHEKE IS. HAS NOT BEEN SELECTED WHEN NEEDED.
We ship New Zealand wide & to Australia with reputable couriers. We cannot deliver to PO Boxes. As we freshly bake every day, your purchase will be sent within 5 working days after your order is placed and will take 1-6 days to arrive depending on the delivery location. If you require an urgent, same day delivery please phone us on +64221034091, we are happy to help make it happen! Delivery times below are from dispatch date (within 5 working days after the order is placed).
NZ NORTH ISLAND
STANDARD $12 1-3 working days, non-rural, non-Waiheke I.s
EXPRESS $20 overnight, non-rural, Auckland only
SATURDAY $20 1-3 working days, non-rural
RURAL $20 2-4 working days
WAIHEKE IS. $35 2-6 working days
FREE SHIPPING ON ORDERS OVER $150
NZ SOUTH ISLAND
STANDARD $25 2-4 working days, non-rural
EXPRESS $55 1-2 working days, non-rural
SATURDAY $30 2-4 working days, non-rural, non-express
RURAL $30 4-6 working days
FREE SHIPPING ON ORDERS OVER $150
STANDARD $65 4-12 working days, tracked
Gifts can be delivered Saturday to non-rural addresses. Please check your address here and select SATURDAY in the shipping options.
Rural delivery takes 2-6 days and does not include Saturday delivery. Please check your address here and select RURAL in the shipping options. Gifts will be left at the front door, so please ensure gates are open and access codes are provided & recipient's mobile number is included to enable safe delivery. The delivery tracking email will register 'Delivered' when the gift is handed to the rural delivery team and take a further 2-4 days to arrive at its destination.
Wrapping & Shipping
Everything we send you is beautifully wrapped in calico cotton, tissue or biodegradable cellophane, with an enveloped gift card, securely boxed and carefully delivered by a courier company to ensure your purchase arrives in perfect condition.
All gift food items are air-sealed in biodegradable cellophane bags or glass jars and are lovingly packed, wrapped and made secure so they arrive at your destination neat, tidy, fresh & ready for consumption!
We care about the environment. So everything we send you is biodegradable or reusable. Our food is consumable, its cellophane, card and packaging is biodegradable and the glass jars are reusable too; the homewares are designed to be reused and Express shipping within Auckland is door-to-door to eliminate excessive shipping packaging. Otherwise packaging is essential to maintain freshness and presentation so we use biodegradable packaging.
In the cart, please enter your gift card message and we will lovingly include it in an enveloped, labelled gift card. We can also use your branded gift cards & ribbon. Please call us on +64221034091 to arrange a branded option.
Live plants for Auckland deliveries only.
We take pre-orders for future deliveries, so if you need a delivery date beyond the timeframe listed above, please enter it at the cart in the gift message/notes box.
If you require an urgent, same day delivery please phone us on +64221034091, we are happy to help make it happen!
As we are an A grade commercial licensed kitchen, our food licence does not allow pickups from our premises.
Tracking your order
You will be emailed a tracking number when your order is dispatched and a delivery confirmation email when your order is received. Delivery confirmation for Rural orders is when the gift is handed to the rural delivery team. Delivery will be 48-72 hours after this.
We try our best to get your gift delivered to your recipient within the timeframes listed above. These are indicative timeframes only, however, as couriers are delivering the gifts and they are affected by weather, national and global emergencies, incomplete or incorrect addresses or any other reason beyond our control. If your gift has not been delivered in the timeframe please check your tracking email number or contact us and we can follow up with the courier to get a delivery timeframe and reason for delay.
At present we ship only to New Zealand and Australia. Please email us for other locations and we will we can see if it's possible.